Process Outsourcing Model

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Process Outsourcing Model

This model provides you complete peace of mind as International Parallel Sourcing and its offshore vendors manage the entire project. A number of technologies and tools and technical support are available for you to remotely manage your projects. Please click remote management and contact management tools for more information.

In this model we replicate your current operations (customised services to meet your requirements). Therefore we would require process documentation to run and manage your processes/projects. International Parallel Sourcing can help you in the creation of these documents.

International Parallel Sourcing and its offshore vendors will acquire/provide all the right resources such as virtual staff/team, HR management (including payroll & performance management), office space, infrastructure, technology, remote management and contact management tools (networking, connectivity, integration of technologies, servers & workflow systems), technical support, security/confidentiality/IP (plans/systems/technologies/undertakings), tools and other resources; PLUS corporate structure, professional environment, operations management and project management services to successfully run and manage your back office tasks. These resources are acquired/provided in a cost and time efficient manner.

If you are not sure what services your business can outsource, we can help you realize all outsourcing opportunities available to your business.


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Setup Process

 

International Parallel Sourcing 6 Stages Process to Successful Outsourcing!

At International Parallel Sourcing, we create value for our customers by following a unique six-stage process. This process enables us to ensure the smooth transition and continuity of the outsourced project.

We help you establish the right outsourcing strategy, devise a plan to implement the strategy, and de-risk the plan to ensure success.

Stage 1 - Analysing and validating documentations

At this critical phase in our Service Delivery Model we identify outsourcing opportunities, understand your outsourcing requirements, and then replicate your processes, organisational structure, organisational culture and work management process.

Your existing documentation on the processes, such as process maps, standard operating procedures (SOP), manuals, training material, performance data and metrics are analysed to understand the basics of your processes.

During the analysing phase a project transition plan is finalised which includes:

  • The project schedule.
  • Process maps.
  • Operating conditions
  • Standard Operating Procedures (SOP).
  • HR Plan – Recruitment, headcount and positions that need to be filled, detailed job descriptions, and training & development.
  • Office space, infrastructure, technology, remote management and contact management tools (networking, connectivity, integration of technologies, servers & workflow systems), technical support, tools, and other resources.
  • Professional environment, corporate structure, HR management (including payroll & performance management), operations management, and project management services.
  • Risk parameters (security, confidentiality, IP and cultural barriers) and de-risking strategies (plans, systems, technologies, infrastructure, tools, procedures, undertakings…….).

 

After analysing, all these documents are validated and sign off by the client so that there is no room for deviation from the document specifying the service and the actual service.

Once the client is happy with all particulars a vendor seeking request form is signed.

Stage 2 - Global vendor seeking, pricing & signing of agreements

We pass on your outsourcing requirements to our 750 pre-qualified offshore vendors from the Philippines, India, Pakistan, China, Thailand, Kenya, Peru, Paraguay, Bolivia, Colombia and Mexico. Each interested vendor provides us with a quotation.

International Parallel Sourcing sources only the most efficient and competitive vendors in each category, with truly world-class virtual talent and resources.

We supply you with multiple quotes (up to 5) from our shortlisted vendors. Each quotation comes with a detailed service proposal and vendor’s profile.

You make the decision of which vendor/service proposal best meet your requirements.

Prices and terms & conditions are negotiated & confirmed.

Agreements are signed – Contract and other agreements are signed between 2 Australian companies (you and International Parallel Sourcing), and almost identical contract and other agreements are signed between International Parallel Sourcing and the offshore vendor.


The standard agreement includes:

  • Outsourcing requirements & solutions (including detailed job descriptions).
  • Resources requirements -
    • Staffing – Recruitment process, headcounts and positions that need to be filled, and Training & Development.
    • Office space, infrastructure, technology, remote management and contact management tools (networking, connectivity, integration of technologies, servers & workflow systems), technical support, tools and other requirements.
  • Professional environment, corporate structure, HR management (including payroll & performance management), operations support, and project management services.
  • Various KPI’s and other Quality Control tools and methods.
  • Risk parameters (security, confidentiality, IP and cultural barriers) and de-risking strategies (plans, systems, technologies, infrastructure, tools, procedures, undertakings…….).
  • Payments.
  • Standard terms and conditions.

 

Please Click Vendors to learn more about Our Offshore Vendors.

Stage 3 - Preparing for the pilot project – Resources Allocation/ Acquisition

Required virtual staffs are recruited and trained.

Required office space, infrastructure, remote management and contact management tools (networking, connectivity, integration of technologies, servers & workflow systems), technology, technical support, security/confidentiality/IP (plans/systems/technologies/infrastructure/tools/procedures/undertakings/…….), tools and other resources are allocated/acquired.

Pilot project kick-off meeting take place to ensure we are on the same page as the client.

Stage 4 - Executing the pilot project

A pilot project is carried out on a small scale. Results are analysed, feedbacks are sought and any necessary changes are implemented to meet your requirements and approach.

Once happy with the results, the client approves the project to move forward.

Stage 5 - Preparing for the project expansion – Resources Allocation/ Acquisition

This is an expansion of stage 3.

Project kick-off meeting take place to ensure we are on the same page as the client.

Stage 6 - Execution (Expanding the Project)

This is an expansion of stage 4.

Results are analysed and feedbacks are sought on an ongoing basis.


How It Works


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1.Your Team

Your team consist of your Virtual Staff:

Virtual Staff - An individual or a team member hired by the offshore vendor and based in the offshore vendor’s office to work on your tasks/project. Takes direct instructions from the project & operations management team based in the offshore vendor’s office.

2. Human Resource

Provides Human Resource Management services such as staff recruitment, induction, training & development, training & development facilitation, performance, motivation, absenteeism and payroll.

3. IT Services

Provides technology, remote management & contact management tools (networking, connectivity, integration of technologies, servers & workflow systems), technical support, technical training (including remote management & contact management training).

4. Project & Operations Management

Provides on the ground project & operations management. It converts your process documentations into practice, provides process related training to your virtual staff/team, gives direct instructions to virtual staff/team and ensures all regulatory requirements, KPIs and quality standards are met.

5. Vendor’s Senior Management

Oversees day-to-day operation of its centre; deals with offshore red tape associated with outsourcing; and is responsible for acquiring office space, infrastructure, technology and other resources.

6. You (The Customer)

You provide us with process documentations to run and manage your processes/projects; and might be required to take some training & development responsibilities.

A number of technologies and tools and technical support are available for you to remotely manage your projects. Please click remote management and contact management tools for more information.

7. International Parallel Sourcing & its independent Offshore Representatives

International Parallel Sourcing & its independent offshore representatives facilitate the entire outsourcing process and work as a bridge between you (the client) and the offshore vendor.

We identify outsourcing opportunities for your business, analyse requirements, seek vendors, negotiate agreements, manage vendors, provide expert advice, local and offshore support, cultural management, productivity focus, additional quality control and project management.

We might also provide or help to acquire infrastructure, technology, technical support, technical training, experts, professionals and other resources otherwise not accessible to you or the offshore vendor. For example - third party offshore auditors, third party offshore security officers, local software/technologies to suite local businesses, integration of technologies, remote management and contact management training to you and your team, and.......).


Through its well-built support system International Parallel Sourcing makes sure that your outsourcing is successful:

  • Your risks are managed including security, confidentiality and IP (plans, systems, technologies, infrastructure, tools, procedures, undertakings.......).
  • You receive the right resources - virtual staff/team, HR management (including payroll & performance management), office space, infrastructure, technology, remote management and contact management tools (networking, connectivity, integration of technologies, servers & workflow systems), technical support, tools, professional environment, operations support, project management, and other resources required to successfully run and manage your project.
  • You receive what was agreed.
  • Your project starts on time.
  • Your processes run smoothly without any hurdles, loss of quality or efficiency.
  • The prices are clearly defined and there are no hidden costs involved.
  • The whole outsourcing process is transparent.

 

Please click “Why International Parallel Sourcing?” for more information.

8. Back Channels

Contacts are available with both the International Parallel Sourcing’s Australian management and the offshore vendor's senior management as back channels to help drive outcomes and resolve any blockages.


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Pricing

It is impossible to price all outsourcing services/projects the same. The exact price depends on project shape (delivery model), project type, project size, your requirements, your goals, processes, virtual talent quality, office space, technology, infrastructure and management.

International Parallel Sourcing will provide you up to 5 quotes from its offshore vendors and you make the decision of which vendor meet your requirements and price expectations.

Prices are provided in following formats:

  • Monthly set fee, or
  • Per task charges

Please contact your local Solutions Consultant to discuss your customized outsourcing requirements.
 

Our Office

Level 32, 101 Miller Street
North Sydney, NSW, 2060, Australia
Phone: +61 (2) 9730 0896
info@parallelsourcing.com.au


Sales & Marketing:

info@parallelsourcing.com.au


Head Office – Sydney:

sydney@parallelsourcing.com.au

Contact Us