{"id":424,"date":"2014-07-06T12:09:40","date_gmt":"2014-07-06T02:09:40","guid":{"rendered":"http:\/\/www.parallelsourcing.com.au\/home\/?page_id=424"},"modified":"2021-05-01T13:26:48","modified_gmt":"2021-05-01T03:26:48","slug":"it-support-services-call-centre-online-social-media-email-chat-fax","status":"publish","type":"page","link":"http:\/\/www.parallelsourcing.com.au\/home\/services\/it-services\/it-support-services-call-centre-online-social-media-email-chat-fax\/","title":{"rendered":"IT Support\/Helpdesk Services"},"content":{"rendered":"<div    class=\"wpb_row section vc_row-fluid grid_section\" style=' border-bottom: 1px solid #eaeaea; padding-top:42px; padding-bottom:0px; text-align:left;'><div class=\" section_inner clearfix\"><\/p>\n<div class=\"vc_span12 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_tabstabs_holder clearfix\" data-interval=\"0\">\n\t\t<div class=\"q_tabs boxed\">\n\t\t\t<ul class=\"tabs-nav\"><li><a href=\"#tab-1383315401257-0-0\">Introduction<\/a><\/li><li><a href=\"#tab-1383315402140-0-0\">Services<\/a><\/li><li><a href=\"#tab-1383315402959-0-2\">Start<\/a><\/li><\/ul>\n<div class='tabs-container'>\n\t\t\t\n\t\t\t<div id=\"tab-1383315401257-0-0\" class=\"tab-content\">\n\t\t\t\t<div    class=\"wpb_row section vc_row-fluid\" style=' text-align:left;'><div class=\" clearfix\">\n\t<div class=\"vc_span12 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_single_image wpb_content_element vc_align_left  element_from_left\">\n\t\t<div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<img width=\"1100\" height=\"200\" src=\"http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/banner1.jpg\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/banner1.jpg 1100w, http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/banner1-300x54.jpg 300w, http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/banner1-1024x186.jpg 1024w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/>\n\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\t\t<\/div> \n\t<\/div> \n<br \/>\n<div    class=\"wpb_row section vc_row-fluid\" style=' text-align:left;'><div class=\" clearfix\"><\/div><\/div>\n\t<div class=\"vc_span12 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<br \/>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>\nWhen a business cannot tolerate any downtime in the functioning of its operations, it should set up at least one Disaster Recovery Facility. There could be two functioning centers in different cities with additional provisions to accommodate more if the need arises. So if one of the call centers has to close for a while then the agents from this center can be flown to the call center in the other city where the traffic has been redirected.<\/p>\n\n\t\t<\/div> \n\t<\/div> <br \/>\n\n\t\t<\/div> \n\t<\/div>\n<div    class=\"wpb_row section vc_row-fluid grid_section\" style=' padding-top:10px; text-align:left;'><div class=\" section_inner clearfix\"><\/div><\/div><div class=\"separator  transparent center  \" style=\"margin-top:20px;margin-bottom:0px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5><span style=\"color:#DF6F00\">&nbsp;&nbsp;&nbsp;&nbsp;Types of IT Support\/Helpdesk Services Include:<\/span><\/h5>\n\n\t\t<\/div> \n\t<\/div> \n\t<div class=\"vc_span6 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"separator  transparent center  \" style=\"margin-top:20px;margin-bottom:0px;\"><\/div>\n\n\t<div class=\"q_accordion_holder clearfix wpb_content_element toggle without_icon  not-column-inherit\" data-active-tab=\"\" data-collapsible=\"no\">\n\t\t\t\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>IT Support Services<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Troubleshooting\n<li>Preventative Maintenance\n<li>Data Disaster Recovery Plan\n<li>PC\/Networking\/Hardware Issues\n<li>ISP Connectivity Issues\n<li>Software\/Application\/Web Related Support Services\n<li>Remote Diagnostics\n<li>Many More Client Specific IT Support Services (Customized)\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Remote IT Support Services<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Client Specific Remote IT Support Services\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Product Related Problems\/Quarries (Product Support Services)<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Software &#038; Application Support:\n<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_orange.gif');line-height:25px;\">\n<li>Application Solutions\n<li>Installation Support\n<li>Application Development Tools\n<li>System Software\n<li>Many More Client Specific Software &#038; Application Support Services (Customized)\n<\/ul>\n<li>System Support Covers:\n<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_orange.gif');line-height:25px;\">\n<li>Servers\n<li>Workstations\n<li>PCs\n<li>Thin Customers\n<li>Storage Devises\n<li>Terminals and Peripherals\n<li>Many More Client Specific System Support Covers (Customized)\n<\/ul>\n<li>Devises &#038; Peripherals Support Covers:\n<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_orange.gif');line-height:25px;\">\n<li>Smart Handled Devises such as Mobile Handsets and PDAs\n<li>Networking Devises such as Switches and Routers\n<li>Printers\n<li>Multifunctional Peripherals\n<li>Consumer Devises such as Digital Cameras, Camcorders and Gaming Devises\n<li>Many More Client Specific Devises &#038; Peripherals Support Covers (Customized)\n<\/ul>\n<li>Technical Monitoring Services:\n<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_orange.gif');line-height:25px;\">\n<li>Remote Monitoring of Application Infrastructure  &#8211; Custom Reporting, Remote Problem Resolution, Alert Resolution Management\n<li>Remote Network Services\n<li>Remote Server Services\n<li>Connectivity Related Solutions\n<li>Many More Client Specific Technical Monitoring Services (Customized)\n<\/ul>\n<li>Remote Infrastructure Management Services\n<li>Many More Client Specific Product Related Solutions (Customized)\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Tier I, II and III Support<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Telephone Support\n<li>Troubleshooting and resolving problems through Remote Assistance\n<li>Maintaining A Self-Support Web Site\n<li>Dispatch of Service Technicians\n<li>Escalating Call Backs to the ISV or OEM\n<li>Single Point of Contact (SPOC)\n<li>Many More Client Specific Tire I, II and III Support Services (Customized)\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div> \n\t\t<\/div> \n\t<\/div> \n\n\t<div class=\"vc_span6 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><\/p>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:20px;margin-bottom:0px;\"><\/div>\n\n\t<div class=\"q_accordion_holder clearfix wpb_content_element toggle without_icon  not-column-inherit\" data-active-tab=\"\" data-collapsible=\"no\">\n\t\t\t\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Helpdesk as Sales Agent<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Helping prospective customers decide on which software\/hardware to buy\n<li>Handling queries on usage and application\n<li>Cross-selling of products and accessories\n<li>Up-selling new versions or applications to encourage product upgrades\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Website Support Services<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Feature finding and usage\n<li>Level 1 customer support\n<li>Database search support\n<li>Technician support\n<li>Navigation support\n<li>Many More Client Specific Website Support Services (Customized)\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Many More Client Specific IT Support\/Helpdesk Services (Customized)<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-type:none\">\n<li>Please <a href=\"http:\/\/www.parallelsourcing.com.au\/home\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a> to discuss your specific outsourcing needs<\/li>\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div> \n\t\t<\/div> \n\t<\/div> \n<\/div><\/div><div    class=\"wpb_row section vc_row-fluid grid_section\" style=' padding-top:10px; text-align:left;'><div class=\" section_inner clearfix\"><div class=\"separator  transparent center  \" style=\"margin-top:20px;margin-bottom:0px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5><span style=\"color:#DF6F00\">&nbsp;&nbsp;&nbsp;&nbsp;Types of Software Maintenance &#038; Support Services Include:<\/span><\/h5>\n\n\t\t<\/div> \n\t<\/div> \n\t<div class=\"vc_span6 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"separator  transparent center  \" style=\"margin-top:20px;margin-bottom:0px;\"><\/div>\n\n\t<div class=\"q_accordion_holder clearfix wpb_content_element toggle without_icon  not-column-inherit\" data-active-tab=\"\" data-collapsible=\"no\">\n\t\t\t\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Ongoing Support<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Client Specific Ongoing Support<\/li>\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Technical Improvements<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Client Specific Technical Improvements<\/li>\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Perfective Upgrades<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Modifications\n<li>Deletions\n<li>Insertions\n<li>Enhancements\n<li>Changes\n<li>Many More Client Specific Perfective Software Maintenance &#038; Support Services (Customized)\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Adaptive Enhancement & Support<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Changing The Data Format\n<li>Altering Localizations &#038; Regulations\n<li>Changing Hardware Configurations\n<li>Modifying Supporting Utilities\n<li>Integrating New Operating Systems\n<li>Many More Client Specific Adaptive Software Maintenance &#038; Support Services (Customized)\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div> \n\t\t<\/div> \n\t<\/div> \n\n\t<div class=\"vc_span6 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><\/p>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:20px;margin-bottom:0px;\"><\/div>\n\n\t<div class=\"q_accordion_holder clearfix wpb_content_element toggle without_icon  not-column-inherit\" data-active-tab=\"\" data-collapsible=\"no\">\n\t\t\t\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Corrective Software Maintenance & Support Services<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Correcting Logic Errors\n<li>Correcting Coding Errors\n<li>Correcting Design Errors\n<li>Many More Client Specific Corrective Software Maintenance &#038; Support Services (Customized)\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Preventive Software Maintenance & Support Services<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Customers\u2019 Feedback\n<li>Past Occurrences\n<li>Many More Client Specific Preventative Software Maintenance &#038; Support Services (Customized)\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<h5 class=\"clearfix title-holder\" style=\"\"><span class=\"accordion_mark left_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><span class=\"tab-title\"><span style='color:#239AF2'>Many More Client Specific Software Maintenance & Support Services (Customized)<\/span><\/span><span class=\"accordion_mark right_mark\"><span class=\"accordion_mark_icon\"><\/span><\/span><\/h5>\n\t\t\t\t<div class=\"accordion_content no_icon\">\n\t\t\t<div class=\"accordion_content_inner\">\n\t\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-type:none\">\n<li>Please <a href=\"http:\/\/www.parallelsourcing.com.au\/home\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a> to discuss your specific outsourcing needs<\/li>\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> \n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div> \n\t\t<\/div> \n\t<\/div> \n<\/div><\/div><div    class=\"wpb_row section vc_row-fluid grid_section\" style=' padding-top:10px; text-align:left;'><div class=\" section_inner clearfix\"><div class=\"separator  transparent center  \" style=\"margin-top:20px;margin-bottom:0px;\"><\/div>\n\n\t<div class=\"vc_span6 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5><span style=\"color:#DF6F00\">Channels<\/span><\/h5>\n\n\t\t<\/div> \n\t<\/div> \n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul style=\"list-style-image:url('http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/themes\/strata\/img\/dot_blue.gif');line-height:25px;\">\n<li>Call Centre (Inbound\/Outbound)\n<li>Online\n<li>Social Media\n<li>Chat\n<li>Email\n<li>White Mail\n<li>Fax\n<li>Many More Client Specific Channels (Customized)\n<\/ul>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:20px;margin-bottom:0px;\"><\/div>\n\n\t<div class=\"vc_span6 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t<\/div> \n\t<\/div> \n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><\/p>\n\n\t\t<\/div> \n\t<\/div> \n\t\t<\/div> \n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div id=\"tab-1383315402140-0-0\" class=\"tab-content\">\n\t\t\t\t<\/p>\n<div    class=\"wpb_row section vc_row-fluid\" style=' padding-top:10px; padding-bottom:0px; text-align:left;'><div class=\" clearfix\">\n\t<div class=\"vc_span4 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_single_image wpb_content_element vc_align_left\">\n\t\t<div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<img width=\"350\" height=\"197\" src=\"http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/3images01.jpg\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/3images01.jpg 350w, http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/3images01-300x168.jpg 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>\n\t\t<\/div> \n\t\t<\/div>\n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:5px;margin-bottom:12px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Staff Leasing<\/h4>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:2px;margin-bottom:6px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"line-height: 1.5em;\">In this model, you run and manage your own project. Your virtual staff is recruited and facilitated by International Parallel Sourcing, but of course you direct everything they do.<\/span><\/p>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:6px;margin-bottom:6px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><a href=\"http:\/\/www.parallelsourcing.com.au\/home\/?p=1400\">View More<\/a><\/p>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:16px;margin-bottom:25px;\"><\/div>\n\n\t\t<\/div> \n\t<\/div> \n\n\t<div class=\"vc_span4 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_single_image wpb_content_element vc_align_left\">\n\t\t<div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<img width=\"350\" height=\"197\" src=\"http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/3images02.jpg\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/3images02.jpg 350w, http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/3images02-300x168.jpg 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>\n\t\t<\/div> \n\t\t<\/div>\n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:5px;margin-bottom:12px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Virtual Captive<\/h4>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:2px;margin-bottom:6px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"line-height: 1.5em;\">In this high control model, you retain a greater level of control over your business, while transferring to International Parallel Sourcing a portion of operational and financial risk.<\/span><\/p>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:6px;margin-bottom:6px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><a href=\"http:\/\/www.parallelsourcing.com.au\/home\/?p=1411\">View More<\/a><\/p>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:16px;margin-bottom:25px;\"><\/div>\n\n\t\t<\/div> \n\t<\/div> \n\n\t<div class=\"vc_span4 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_single_image wpb_content_element vc_align_left\">\n\t\t<div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<img width=\"350\" height=\"197\" src=\"http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/3images03.jpg\" class=\"attachment-full\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/3images03.jpg 350w, http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/3images03-300x168.jpg 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>\n\t\t<\/div> \n\t\t<\/div>\n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:5px;margin-bottom:12px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Fully Managed Solutions<\/h4>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:2px;margin-bottom:6px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"line-height: 1.5em;\">This model provides you complete peace of mind as the entire project is managed and run by International Parallel Sourcing (providing end-to-end solutions for your project).<\/span><\/p>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:6px;margin-bottom:6px;\"><\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><a href=\"http:\/\/www.parallelsourcing.com.au\/home\/?p=1414\">View More<\/a><\/p>\n\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:16px;margin-bottom:25px;\"><\/div>\n\n\t\t<\/div> \n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n<div id=\"tab-1383315402959-0-2\" class=\"tab-content\">\n\t\t\t\t<div    class=\"wpb_row section vc_row-fluid\" style=' text-align:left;'><div class=\" clearfix\">\n\t<div class=\"vc_span12 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t<div class=\"wpb_text_column wpb_content_element \">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>Please contact your local Solutions Consultant to discuss your customized outsourcing requirements.<br \/>&nbsp;<\/h5>\n\n\t\t<\/div> \n\t<\/div> \n\t\t<\/div> \n\t<\/div> \n<\/div><\/div><div    class=\"wpb_row section vc_row-fluid\" style=' text-align:left;'><div class=\" clearfix\">\n\t<div class=\"vc_span4 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<\/p>\n<h3>Our Office<\/h3>\n<p>Level 32, 101 Miller Street<br \/>\nNorth Sydney, NSW, 2060, Australia<br \/>\nPhone: 1300 991 691<br \/>\n<a href='mailto:info@parallelsourcing.com.au'>info@parallelsourcing.com.au<\/a><\/p>\n<h6><strong><br \/>Sales &amp; Marketing:<\/strong><\/h6>\n<p><a href='mailto:info@parallelsourcing.com.au'>info@parallelsourcing.com.au<\/a><\/p>\n<h6><strong><br \/>Head Office \u2013 Sydney:<\/strong><\/h6>\n<p><a href='mailto:sydney@parallelsourcing.com.au'>sydney@parallelsourcing.com.au<\/a>\n\t\t<\/div> \n\t<\/div> \n\n\t<div class=\"vc_span8 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f851-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/home\/wp-json\/wp\/v2\/pages\/424#wpcf7-f851-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"851\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.4.1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f851-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"column_inner\">\n<div class=\"contact_form\">\n<h3>Contact IPS<\/h3>\n<div class=\"two_columns_50_50 clearfix\">\n<div class=\"column1\">\n<div class=\"column_inner\">\n<span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required placeholder\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"&#xf007;&nbsp;&nbsp;&nbsp;&nbsp;First Name *\" \/><\/span><br>&nbsp;\n        <\/div>\n<\/div>\n<div class=\"column2\">\n<\/div>\n<\/div>\n<div class=\"two_columns_50_50 clearfix\">\n<div class=\"column1\">\n<div class=\"column_inner\">\n<span class=\"wpcf7-form-control-wrap your-email\"><input type=\"text\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required placeholder\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\uf0e0&nbsp;&nbsp;&nbsp;&nbsp;Email *\" \/><\/span><br>&nbsp;\n   \t\t<\/div>\n<\/div>\n<div class=\"column2\">\n<\/div>\n<\/div>\n<div class=\"two_columns_50_50 clearfix\">\n<div class=\"column1\">\n<div class=\"column_inner\">\n<span class=\"wpcf7-form-control-wrap your-subject\"><input type=\"text\" name=\"your-subject\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required placeholder\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\uf040&nbsp;&nbsp;&nbsp;&nbsp;Subject *\" \/><\/span><br>&nbsp;\n   \t\t<\/div>\n<\/div>\n<div class=\"column2\">\n<\/div>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap your-message\"><textarea name=\"your-message\" cols=\"40\" rows=\"20\" class=\"wpcf7-form-control wpcf7-textarea placeholder\" aria-invalid=\"false\" placeholder=\"\uf040&nbsp;&nbsp;&nbsp;&nbsp;Message\"><\/textarea><\/span><\/p>\n<p><input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>\n\t\t<\/div> \n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> <\/div>\n\t\t<\/div> \n\t<\/div> <div class=\"separator  transparent center  \" style=\"margin-top:30px;margin-bottom:30px;\"><\/div>\n\n\t\t<\/div> \n\t<\/div> \n<\/div><\/div>\n<div    class=\"wpb_row section vc_row-fluid grid_section\" style='background-color:#fbfbfb; border-bottom: 1px solid #eaeaea; padding-top:41px; padding-bottom:40px; text-align:left;'><div class=\" section_inner clearfix\">\n\t<div class=\"vc_span8 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"separator  transparent center  \" style=\"margin-top:4px;margin-bottom:4px;\"><\/div>\n<span class=\"custom_font_holder\" style=\"font-family: Roboto; font-size: 19px; line-height: 22px; font-style: normal; font-weight: 300; color: #333333; text-decoration: none; padding: 0; margin: 0; text-align: left;\"><strong>Can&#8217;t find your required services in our list<br \/>\nPlease contact IPS for your customised business processes<\/strong><\/span>\n\t\t<\/div> \n\t<\/div> \n\n\t<div class=\"vc_span4 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div    class=\"wpb_row section vc_row-fluid\" style=' text-align:right;'><div class=\" clearfix\">\n\t<div class=\"vc_span12 wpb_column column_container\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<a href=\"http:\/\/www.parallelsourcing.com.au\/home\/contact-us\/\" target=\"_self\" class=\"qbutton \" style=\"color: #ffffff; font-weight: 500; \">Contact IPS<\/a>\n\t\t<\/div> \n\t<\/div> \n<\/div><\/div>\n\t\t<\/div> \n\t<\/div> \n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"IntroductionServicesStart When a business cannot tolerate any downtime in the functioning of its operations, it should set up at least one Disaster Recovery Facility. There could be two functioning centers in different cities with additional provisions to accommodate more if the need arises. So if...","protected":false},"author":1,"featured_media":0,"parent":401,"menu_order":5,"comment_status":"open","ping_status":"open","template":"full_width.php","meta":[],"_links":{"self":[{"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/pages\/424"}],"collection":[{"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/comments?post=424"}],"version-history":[{"count":30,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/pages\/424\/revisions"}],"predecessor-version":[{"id":743,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/pages\/424\/revisions\/743"}],"up":[{"embeddable":true,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/pages\/401"}],"wp:attachment":[{"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/media?parent=424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}