{"id":2216,"date":"2014-12-14T13:25:40","date_gmt":"2014-12-14T02:25:40","guid":{"rendered":"http:\/\/www.parallelsourcing.com.au\/home\/?p=2216"},"modified":"2015-01-04T17:22:33","modified_gmt":"2015-01-04T06:22:33","slug":"what-are-some-things-to-consider-in-a-bpo-bko-contract","status":"publish","type":"post","link":"http:\/\/www.parallelsourcing.com.au\/home\/what-are-some-things-to-consider-in-a-bpo-bko-contract\/","title":{"rendered":"What are some things to consider in a BPO &#038; BKO contract?"},"content":{"rendered":"<p>Some critical issues to pay attention to in a BPO contract are: <\/p>\n<p>\u00b7 Work scope<br \/>\n\u00b7 Rates<br \/>\n\u00b7 Term &#038; Termination<br \/>\n\u00b7 Performance Guarantees<br \/>\n\u00b7 Deflationary Pricing over length of contract<br \/>\n\u00b7 Training costs<br \/>\n\u00b7 Performance Guarantees<br \/>\n\u00b7 Data Security, Privacy, Confidentiality and IP Rights<br \/>\n\u00b7 Continuity of Business<br \/>\n\u00b7 Indemnification and Insurance<br \/>\n\u00b7 Financial Strength of Vendor<\/p>\n<p>Fixing a poorly defined contract during a project is very difficult. So getting it right is extremely important for the overall success of any BPO engagement. <\/p>\n\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 33%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-2216 gallery-columns-3 gallery-size-thumbnail'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='http:\/\/www.parallelsourcing.com.au\/home\/03-11-2014\/b-inteligent-transitions-in-ux-design\/'><img width=\"150\" height=\"150\" src=\"http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/b-inteligent-transitions-in-ux-design-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/b-inteligent-transitions-in-ux-design-150x150.jpg 150w, http:\/\/www.parallelsourcing.com.au\/home\/wp-content\/uploads\/b-inteligent-transitions-in-ux-design-520x520.jpg 520w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/dt><\/dl>\n\t\t\t<br style='clear: both' \/>\n\t\t<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Some critical issues to pay attention to in a BPO contract are: \u00b7 Work scope \u00b7 Rates \u00b7 Term &#038; Termination \u00b7 Performance Guarantees \u00b7 Deflationary Pricing over length of contract \u00b7 Training costs \u00b7 Performance Guarantees \u00b7 Data Security, Privacy, Confidentiality and IP Rights&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2622,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":[],"categories":[6],"tags":[],"_links":{"self":[{"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/posts\/2216"}],"collection":[{"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/comments?post=2216"}],"version-history":[{"count":9,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/posts\/2216\/revisions"}],"predecessor-version":[{"id":2652,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/posts\/2216\/revisions\/2652"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/media\/2622"}],"wp:attachment":[{"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/media?parent=2216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/categories?post=2216"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.parallelsourcing.com.au\/home\/wp-json\/wp\/v2\/tags?post=2216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}