Customer Service & Support/Helpdesk Services

banner-helpdesk


When a business cannot tolerate any downtime in the functioning of its operations, it should set up at least one Disaster Recovery Facility. There could be two functioning centers in different cities with additional provisions to accommodate more if the need arises. So if one of the call centers has to close for a while then the agents from this center can be flown to the call center in the other city where the traffic has been redirected.


Types of Customer Service & Support/Helpdesk Services Include:
Customer Service & Support/Helpdesk Services
  • Customer Service
  • Complaint Receipts & Resolutions
  • Providing Account Status
  • Providing Reservation Status
  • Sales & Order Taking/Processing
    • Cross-Selling/Up-Selling
    • Order Taking Services
    • Helping Customers Complete Orders
    • Ecommerce Order Processing
    • Closing of e-Commerce Sales by Assisting Customers in Checking Out the Contents of Their Shopping Cart
    • Providing Order Status
    • Purchase Order Management
    • Order Confirmation/Verification
    • Customer Database Management
    • Wire Transfers
    • Payment by Phone
    • Multiple Shipping and Payment Options
    • Order Fulfillment and Status Checks
    • Order Fulfillment and Mailing Services
    • Customer Invoicing
    • 24/7 Live Order Taking Services Through Toll-Free Lines
    • Online, Email & Fax Order Taking services
    • Many More Client Specific Sales & Order Taking/Processing Services (Customized)
  • Ecommerce Order Processing
  • Providing Product/Service Information
  • Loyalty Program Management
  • B2B & B2C Collection
  • Computer Aided Telephonic Interviews (CATI)
  • Services Requests
  • Quotations
  • Contract Reconciliation
  • Support Services
    • Product Support Service
    • Product Usage Queries
    • Service Support Service
    • IT Support Services
    • HR Support
    • Specialist Helpdesk
    • Office Productivity Application Support
    • Trouble Shooting (Technical Support)
    • Emergency Response
    • Complaint Receipts & Resolutions
    • Product Configuration Checking
    • Many More Client Specific Support Services (Customized)
  • IT Support Service
  • Customer Care Analyst
  • Social Customer Service
  • Assistance in Page-Pushing Capabilities for Website Visitors
  • Website Monitoring & Traffic Analysis
  • Real Time Services
  • Email Management Services
  • 24/7 Phone Customer Service & Support/Helpdesk Services
  • 24/7 Online, Email, Chat & Fax Customer Service & Support/Helpdesk Services
  • Many More Client Specific Customer Service & Support/Helpdesk Services (Customized)

    Types of IT Support/Helpdesk Services Include:
IT Support Services
  • Troubleshooting
  • Preventative Maintenance
  • Data Disaster Recovery Plan
  • PC/Networking/Hardware Issues
  • ISP Connectivity Issues
  • Software/Application/Web Related Support Services
  • Remote Diagnostics
  • Many More Client Specific IT Support Services (Customized)
Remote IT Support Services
  • Client Specific Remote IT Support Services
Product Related Problems/Quarries (Product Support Services)
  • Software & Application Support:
    • Application Solutions
    • Installation Support
    • Application Development Tools
    • System Software
    • Many More Client Specific Software & Application Support Services (Customized)
  • System Support Covers:
    • Servers
    • Workstations
    • PCs
    • Thin Customers
    • Storage Devises
    • Terminals and Peripherals
    • Many More Client Specific System Support Covers (Customized)
  • Devises & Peripherals Support Covers:
    • Smart Handled Devises such as Mobile Handsets and PDAs
    • Networking Devises such as Switches and Routers
    • Printers
    • Multifunctional Peripherals
    • Consumer Devises such as Digital Cameras, Camcorders and Gaming Devises
    • Many More Client Specific Devises & Peripherals Support Covers (Customized)
  • Technical Monitoring Services:
    • Remote Monitoring of Application Infrastructure - Custom Reporting, Remote Problem Resolution, Alert Resolution Management
    • Remote Network Services
    • Remote Server Services
    • Connectivity Related Solutions
    • Many More Client Specific Technical Monitoring Services (Customized)
  • Remote Infrastructure Management Services
  • Many More Client Specific Product Related Solutions (Customized)
Many More Client Specific IT Support/Helpdesk Services (Customized)
  • Please Contact Us to discuss your specific outsourcing needs

Tier I, II and III Support
  • Telephone Support
  • Troubleshooting and resolving problems through Remote Assistance
  • Maintaining A Self-Support Web Site
  • Dispatch of Service Technicians
  • Escalating Call Backs to the ISV or OEM
  • Single Point of Contact (SPOC)
  • Many More Client Specific Tire I, II and III Support Services (Customized)
Helpdesk as Sales Agent
  • Helping prospective customers decide on which software/hardware to buy
  • Handling queries on usage and application
  • Cross-selling of products and accessories
  • Up-selling new versions or applications to encourage product upgrades
Website Support Services
  • Feature finding and usage
  • Level 1 customer support
  • Database search support
  • Technician support
  • Navigation support
  • Many More Client Specific Website Support Services (Customized)
    Types of Software Maintenance & Support Services Include:
Ongoing Support
  • Client Specific Ongoing Support
Technical Improvements
  • Client Specific Technical Improvements
Perfective Upgrades
  • Modifications
  • Deletions
  • Insertions
  • Enhancements
  • Changes
  • Many More Client Specific Perfective Software Maintenance & Support Services (Customized)
Many More Client Specific Software Maintenance & Support Services (Customized)
  • Please Contact Us to discuss your specific outsourcing needs

Adaptive Enhancement & Support
  • Changing The Data Format
  • Altering Localizations & Regulations
  • Changing Hardware Configurations
  • Modifying Supporting Utilities
  • Integrating New Operating Systems
  • Many More Client Specific Adaptive Software Maintenance & Support Services (Customized)
Corrective Software Maintenance & Support Services
  • Correcting Logic Errors
  • Correcting Coding Errors
  • Correcting Design Errors
  • Many More Client Specific Corrective Software Maintenance & Support Services (Customized)
Preventive Software Maintenance & Support Services
  • Customers’ Feedback
  • Past Occurrences
  • Many More Client Specific Preventative Software Maintenance & Support Services (Customized)
Types of Sales & Marketing Services Include:
Sales & Marketing Services
  • Telemarketing/Telesales
  • Lead Generation
  • Sales (Cross-Sell / Up-Sell)
  • Subscription Services
  • Market Research & Analysis
  • Sales & Order Taking/Processing
    • Cross-Selling/Up-Selling
    • Order Taking Services
    • Helping Customers Complete Orders
    • Ecommerce Order Processing
    • Closing of e-Commerce Sales by Assisting Customers in Checking Out the Contents of Their Shopping Cart
    • Providing Order Status
    • Purchase Order Management
    • Order Confirmation/Verification
    • Customer Database Management
    • Wire Transfers
    • Payment by Phone
    • Multiple Shipping and Payment Options
    • Order Fulfillment and Status Checks
    • Order Fulfillment and Mailing Services
    • Customer Invoicing
    • 24/7 Live Order Taking Services Through Toll-Free Lines
    • Online, Email & Fax Order Taking services
    • Many More Client Specific Sales & Order Taking/Processing Services (Customized)
  • Ecommerce Order Processing
  • Viral Marketing
  • Internet Marketing – SEO, Social Media Marketing, Email Marketing, Search Advertising,
  • Online Campaign Management
  • Web Analytics Services
    • Dashboard Creation
    • Custom Web Analytics Software
    • Web Analytics Software Setup
    • Reporting & Analytics
    • Campaign Analysis Services
    • Google Analytics Services
    • Many More Client Specific Web Analytics Services (Customized)
  • Many More Client Specific Sales & Marketing Services (Customized)

Channels
  • Call Centre (Inbound/Outbound)
  • Online
  • Social Media
  • Chat
  • Email
  • White Mail
  • Fax
  • Many More Client Specific Channels (Customized)

3images01

Staff Leasing

In this model we recruit and facilitate your virtual staff/team, but of course you direct everything they do. You do all the tasking, and give direct instructions....

3images02

Virtual Captive

In this higher control model, you retain a greater level of control of your business while transferring to International parallel Sourcing a portion of the....

3images03

Process Outsourcing

This model provides you complete peace of mind as International Parallel Sourcing and its offshore vendors manage the entire project. A number of....

Please contact your local Solutions Consultant to discuss your customized outsourcing requirements.
 

Our Office

Level 32, 101 Miller Street
North Sydney, NSW, 2060, Australia
Phone: +61 (2) 9730 0896
info@parallelsourcing.com.au


Sales & Marketing:

info@parallelsourcing.com.au


Head Office – Sydney:

sydney@parallelsourcing.com.au

Contact Us